TERMS OF USE + MASTER TERMS & CONDITIONS + REFUND POLICY

Written by Robyn Lynn, LLC
Effective January 1, 2025

These Terms of Use and Master Terms & Conditions (“Terms”) govern your use of all websites, programs, services, and offerings operated by Written by Robyn Lynn, LLC (“Company,” “we,” “us,” or “our”), including but not limited to robynltanner.com, robyntanner.com, The Edit, The Silent Roar, Written by Robyn Lynn, and any current or future web pages, private platforms, membership portals, or digital services under the name or likeness of Robyn Lynn Tanner (collectively, the “Sites” and “Services”). By using our Sites, accessing our content, or purchasing any of our Services, you agree to be bound by these Terms. If you do not agree, do not use the Sites or purchase our Services.

Scope of Services

These Terms apply to any and all offerings provided by Written by Robyn Lynn, LLC, including but not limited to: ghostwriting, book proposals, manuscript development, story architecture, developmental editing, audits and assessments, editorial feedback, private coaching, mentorship, group programs, memberships, masterminds, workshops, live events, intensives, retreats, speaking engagements, consulting, digital products, physical products, replays, templates, and any experience delivered via Zoom, in person, email, phone, or any other platform now or in the future.

Voluntary Participation & Client Responsibility

Your participation is entirely voluntary. You understand you are choosing to invest in your development, creativity, leadership, writing, or personal transformation. You acknowledge that your results, progress, and outcomes depend on your own effort, participation, honesty, and execution. We provide guidance, strategy, feedback, and support; you are responsible for showing up, doing the work, applying the insights, and following through. Lack of results, incomplete implementation, or non-participation does not relieve you of your payment obligations.

If you experience any technical issue, logistical problem, confusion, or personal or community concern, you agree to contact us promptly at [email protected]  or via your member dashboard so we can assist you. Failure to communicate does not constitute grounds for any refund, chargeback, or dispute.

Master Refund Policy & All Sales Final

Due to the nature of our Services—which may include immediate access to intellectual property, live sessions, high-touch support, reserved time, and proprietary content—all sales are final. There are no refunds, cancellations, returns, credits, extensions, freezes, holds, or transfers for any reason once a purchase is made.

Payment plans are a courtesy, not a subscription, and must be completed in full. Failure to complete a payment plan does not revoke the debt owed.

Missed sessions, unused access, schedule changes, illness, travel, life events, dissatisfaction with the pace of your own progress, or any other circumstances do not qualify for a refund, pause, or credit.

Autopay, Memberships, and Founding Rates

If you are enrolled in a membership, subscription, or recurring program on autopay, it is your responsibility to manage your payment method and to cancel at least seven (7) days before your next billing date if you wish to stop. If you do not cancel within that window, your card will be charged for the next cycle and no refund will be issued. We do not retroactively cancel or refund charges.

If you hold a founding rate, discounted rate, or legacy price for a membership or ongoing offer, that rate is only valid as long as:

1. Your payments are made on time and in full; and

2. Your membership is continuous and not cancelled, interrupted, or allowed to lapse.

If your payment is late, declined, returned, cancelled, or goes beyond the grace period described below, or if you voluntarily cancel your membership, you permanently forfeit your founding or discounted rate. Any future re-enrollment will be at the current full rate at the time of your return.

Program Fee, Payment Authorization, and Failed Payments

By enrolling in any paid Service, you agree to pay the full Program Fee as listed at checkout or in your agreement. You authorize the Company to automatically charge the payment method on file for all amounts owed, including recurring payments if applicable, and agree to keep your payment information current.

If a payment is declined, insufficient, or otherwise fails, you will receive an automatic seven (7) day grace period to remedy the payment. If the outstanding balance is not paid before the grace period ends, we reserve the right to suspend or terminate your access to the Program or membership without further notice. We may refer the outstanding balance to a third-party collection agency to recover amounts owed.

Cancellations

You agree that you are responsible for the full Program Fee regardless of your level of participation or completion. Requests for cancellations or refunds will not be honored. Removing yourself from a program, ceasing to participate, or being removed for violation of these Terms does not excuse you from your payment obligations.

Participant Conduct & Access

You agree to conduct yourself in a respectful, professional manner in all spaces connected to our Services (live calls, chats, events, communities, forums, etc.). We reserve the right, at our sole discretion, to remove any participant whose behavior we determine is disruptive, abusive, harassing, unsafe, harmful, or otherwise detrimental to the experience of others. Removal for conduct reasons does not entitle you to any refund.

Access to Programs, including usernames, logins, or private links, is for the individual purchaser only and may not be shared, sold, or distributed without our prior written consent.

Confidentiality (Group Programs)

Because many of our programs operate in a group format, you understand that information shared during calls, inside communities, or in group spaces may be visible to other participants. While we encourage respect and discretion, we cannot guarantee confidentiality of anything you choose to share in group settings. You are responsible for your own disclosures.

Intellectual Property

All content, materials, frameworks, processes, curricula, videos, audio recordings, documents, manuscripts, templates, emails, trainings, and any other work product created or provided by Written by Robyn Lynn, LLC are protected by copyright and other intellectual property laws. You are granted a limited, personal, non-transferable license to access and use content solely for your own personal or internal business use as intended within the Program.

You may not copy, reproduce, distribute, publish, post, share, sell, or create derivative works from any of our content or intellectual property without our express written permission. Unauthorized use will be pursued to the fullest extent of the law.

Disclaimer of Warranties & No Guarantees

The Services and all associated materials are provided “as is” and “as available,” without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties including but not limited to warranties of fitness for a particular purpose, accuracy, completeness, and non-infringement.

You understand and agree that we do not guarantee any specific results, income, business growth, mental or physical health outcomes, relationship improvements, book deals, or publishing outcomes. Any examples of results, testimonials, or past client stories are illustrative only and do not guarantee that you will achieve similar results. You are solely responsible for your decisions, actions, and results.

Nothing in our Services is intended as medical, psychological, legal, financial, or tax advice. You should consult the appropriate professional for those matters.

Limitation of Liability

To the fullest extent permitted by law, in no event shall Written by Robyn Lynn, LLC or its members, officers, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, goodwill, or other intangible losses arising out of or related to your use of the Sites or Services.

In no event shall our total liability to you for all claims arising out of or relating to the Services exceed the total amount paid by you to us for the specific Program or Service at issue.

SMS / Text Messaging

If you provide your mobile number, we may send you text messages regarding orders, program reminders, updates, and promotions related to Written by Robyn Lynn, LLC. You can opt out at any time by replying STOP to any message. Message and data rates may apply.

Non-Competition and Use of Methods

You acknowledge that the tools, methods, frameworks, and concepts presented inside our Programs are proprietary. You agree not to record, duplicate, teach, repurpose, or sell our proprietary frameworks as your own intellectual property. Any breach of this provision may result in legal action and damages.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall first be submitted to good-faith negotiation. If negotiation fails, the dispute shall be submitted to mediation in Tampa, Florida. If still unresolved, the matter may be pursued in a court of competent jurisdiction in Hillsborough County, Florida.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Changes to Terms

We may update these Terms from time to time. The most current version will be posted on the Sites with the effective date. Your continued use of the Sites or Services after any such changes constitutes your acceptance of the new Terms.

Contact

For questions about these Terms, payment, or your account, please contact:
Email: [email protected]